Frequently Asked Questions (FAQ)

🔄 What are face-changing keychains?

Face-changing keychains are interactive keychains that flip/rotate to reveal different characters, moods, or expressions. One keychain, many vibes ✨

🛠 How does the face-changing mechanism work?

It works with a smooth manual flip/rotate mechanism. No batteries 🔋, no electronics - just flip and enjoy.

💪 Are the keychains durable?

Yes! Our keychains are made using sturdy materials suitable for everyday use. Handle with normal care and they’ll last long 💯

🎒 Can I use them daily?

Absolutely! Attach them to:

  • Keys 🔑
  • Backpacks 🎒
  • Handbags 👜
  • Bike keys 🛵
  • Or even use them as desk décor 🖤

🎁 Are these good for gifting?

Totally! CharmDock keychains make great gifts for:

  • Birthdays 🎂
  • Anime fans 🧠
  • Superhero lovers 🦸
  • Friends & couples 💫

📸 Will the product look exactly like the pictures?

Yes 👍
You’ll receive the same product shown on our website. Minor color variations may occur due to screen or lighting differences.

🚚 Where do you ship?

We currently ship all across India 🇮🇳.

⏱ How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location.

📦 How can I track my order?

Once shipped, you’ll receive a tracking link via SMS  / Email 📲

🔁 Do you accept returns?

We accept returns or replacements only for damaged or incorrect items.

🧾 What if I receive a damaged product?

Don’t worry ❤️
Please contact us within 48 hours of delivery and share:

  • An unboxing video 🎥
  • Clear product photos 📷

Our team will assist you quickly.

❌ Can I cancel my order?

Orders can be cancelled only before shipment.
Once shipped, cancellation is not possible.

💳 What payment methods do you accept?

We accept:

  • UPI 📱
  • Debit / Credit Cards 💳
  • Net Banking 🏦
  • Wallets 👛

💵 Is Cash on Delivery (COD) available?

COD availability depends on your location and order value. If available, it will appear at checkout.

🧼 How do I take care of my keychain?

To keep it looking new ✨:

  • Avoid dropping from heights
  • Do not force the flip mechanism
  • Keep away from water 💧

📩 How can I contact CharmDock?

You can reach us anytime via:

We usually respond within 24 hours ⏰.