Return & Exchange Portal 🚚

Start your return or exchange in 60 seconds.
We want you to love what you dock. If something feels off, we’ve got you.

✅ Eligible for Return / Exchange

• Product must be unused, in original condition
• Must include original packaging
• Request must be raised within 7 days of delivery

❌ Not Eligible

• Used / damaged products (after delivery)
• Missing packaging / tags
• Requests raised after 7 days
• Clearance / final-sale items (if any)

🔁 Start Return / Exchange

Please keep these ready:

• Order ID
• Registered phone number / email
• Unboxing video (recommended for faster approval)

To initiate:
✉️ Email: contact@hugnmug.in
Subject: Return/Exchange – Order #[OrderID]

💸 Refund Timeline

• Once we receive and verify the item, refund will be processed in 5–7 business days
• Refunds go to original payment method
• COD orders: refund via UPI / bank transfer

🔄 Exchange Rules (Size/Variant/Design)

• Exchange is allowed only if the requested variant is in stock
• If out of stock, you can choose:
  • Another product of equal value, or
  • Refund (as per refund rules)

📦 Pickup / Shipping

• If pickup is available in your area, we’ll arrange it.
• Otherwise, we’ll share the return address + instructions.

Note: Shipping charges (if applicable) may be deducted unless the issue is from our side (wrong/damaged item).

⚡ Wrong / Damaged Product?

If you received the wrong product or it arrived damaged:

• Share an unboxing video and clear photos within 48 hours of delivery
• We’ll replace it ASAP.

Need help?

We reply within 24 hours (Mon–Sat).
💛 Thanks for docking with CharmDock.